Welcome to lobster.lk. These Terms and Conditions govern your use of our website and the purchase and sale of seafood products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
a. You must be at least 18 years old to use our website or make purchases.
b. You are responsible for maintaining the confidentiality of your account information, including your username and password.
c. You agree to provide accurate and current information during the registration and checkout process.
d. You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
a. We strive to provide accurate product descriptions, images, weights, and pricing information. However, due to the nature of fresh seafood, actual product weight, size, and appearance may slightly vary. We do not guarantee the absolute accuracy or completeness of such information.
b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
c. As seafood products are sold by weight, final pricing may vary slightly depending on actual weight at the time of preparation.
Orders and Payments
a. By placing an order on our website, you are making an offer to purchase the selected products.
b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, seasonal supply limitations, errors in pricing or product information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and delivery fees, to your chosen payment method.
d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Shipping and Delivery
a. We will make reasonable efforts to ensure timely delivery of your seafood orders while maintaining proper freshness and handling standards.
b. Delivery times provided are estimates and may vary based on your location, weather conditions, traffic, or other unforeseen circumstances.
c. Due to the perishable nature of seafood products, customers must inspect their order at the time of delivery. Once the delivery is accepted, we will not be responsible for quality issues reported afterward.
Returns and Exchanges
a. Due to the perishable nature of seafood products, returns are only accepted at the time of delivery if there is a clear issue (such as damaged, spoiled, or incorrect items).
b. Once the delivery has been accepted by the customer, we do not accept returns or provide refunds.
c. In eligible cases reported immediately at delivery, we may offer a replacement or exchange at our discretion.
Intellectual Property
a. All content and materials on our website, including but not limited to text, images, logos, graphics, and branding, are protected by intellectual property rights and are the property of lobster.lk or its licensors.
b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
a. In no event shall lobster.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and consumption of our products.
b. We make no warranties or representations, express or implied, regarding the suitability of the products for specific purposes beyond standard food safety handling practices.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.