Thank you for shopping at lobster.lk. We value your satisfaction and strive to provide you with the freshest seafood and the best online shopping experience possible. If, for any reason, there is an issue with your order, we are here to help.

Returns

Due to the perishable nature of seafood products, returns are only accepted at the time of delivery.

If there is any issue with your order (such as damaged, spoiled, or incorrect items), it must be reported immediately upon delivery to our delivery team or customer support before accepting the order.

Once the delivery is completed and accepted by the customer, we will not accept returns.

Refunds

Sorry, all purchases are non-refundable. Only the exchange option is provided for eligible cases reported at the time of delivery.

Exchanges

If there is a valid issue identified at the time of delivery (such as wrong item delivered or quality concern), we will arrange an exchange for the affected item.

Please contact our customer support team immediately at the time of delivery. We will provide you with further instructions on how to proceed with the exchange.

Return Shipping

If the return is due to our error (e.g., wrong item delivered or quality issue identified at delivery), we will handle the return and replacement at no additional cost to you.

Processing Time

Eligible exchanges will be processed as quickly as possible, depending on product availability and delivery schedules.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is smooth, fresh, and hassle-free.